Annual Report 2014

Technological Support of Business

Pursuant to the Bank’s strategy, the key focus areas for its IT systems in 2014 were:

  • Fast automation of the Bank’s new products;
  • Enhanced efficiency;
  • A customer-oriented approach.

The Bank continues to develop its Microsoft Dynamics CRM platform which helps automate banking products sales. The reporting year saw the addition of an extended process for the sales and support of merchant acquiring products, modifications of the unsecured and mortgage lending processes, overall efficiency improvement of the system and creation of a backup area increasing the system's fail safety.

In 2014, the Bank completed the first stage of the project aimed at building a comprehensive business efficiency management system. This includes the creation of Enterprise Data Warehouse (EDW), fine-tuning of primary data uploading from CFT-Bank ABS to the Warehouse, and introduction of a data quality assurance technology making it possible to consistently maintain completeness, accuracy and relevance of data. The EDW provides the foundation for data marts containing data on corporate and retail loan portfolios to be used by the Bank's business units and other information systems. EDW is based on ORACLE Exadata X4-2, a new generation computer system.

In order to increase risk management efficiency, the Bank started to implement Forecast: Market Risk, an advanced software solution for analysing and managing market risk in 2014.

The Bank switched to the 1C: Enterprise 8 platform for internal business accounting in 2014. The use of this platform ensures timely monitoring of legislative changes and flexibility in managing the enterprise's risks.

In compliance with the requirements of Russian legislation, the Bank adopted Bank-Notary Automated Workstation software enabling registration of movable property pledge contracts in the Unified Register of movable property pledge notices.

The need to improve the quality of services provided by various departments of the Bank and optimize the costs associated with IT infrastructure maintenance caused the start of migration to Microsoft Exchange, a contemporary email platform.